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ESTA Contact Us

We are here to help with your ESTA application at any stage of the process. Do not hesitate to reach out so we can provide you with assistance and support to the best of our knowledge.

We encourage you to review our FAQs section and the following information before contacting us.

Our customer support team will assist you with any questions you have once you submit an ESTA application using one of our processing services. Our team is multilingual and available 24/7 for your satisfaction. You can email us in English, German, French, Italian, and any other languages, and we will do our very best to reply to you within 24 hours and in your own language.

If you have submitted an ESTA application, you should receive your ESTA in less than 72 hours in the majority of cases. Please check your spam or junk folder before contacting us if you still have not received your decision in around 72 hours.

Please submit the contact form on this page, or email us directly at:




    ESTA Questions - FAQ

    If you have a common question, do check out these answers to the most frequently asked questions on ESTA compiled by our experts. If you still can’t find what you are looking for, we encourage you to reach out to us so we can assist you promptly and specifically regarding any issue or situation regarding your travel to the United States.

    The United States now has a travel authorization tool for its Visa Waiver program, in order to ensure visa-free travel is more secure. ESTA (the electronic system for travel authorization) lets nationals of countries that participate in the Visa Waiver program obtain their travel authorization online, in minutes, when they are planning travel to the United States.

    If you are traveling to the United States as part of the Visa Waiver program and by air or by sea, you will need to apply for a travel authorization through ESTA. Travelers of all ages who have not secured a visa (infants included) should receive an authorization before traveling to the United States. Authorizations can be applied for by a third party on any traveler’s behalf.

    The ESTA requirements to travel are lower than the U.S. visa requirements. Online travel requires only a passport with biometrics, sufficient funds and a credit card. The validity of tickets must not be less than six months after the date the traveller is expected to arrive in the US. If this is not possible, authorities may deny permission to enter the country. ESTA applicants don’t need to submit additional documentation such as hotel and flight reservations or undergo a face-to-face interview at a US Embassy. This is required to obtain a US Visa.

    Unfortunately, no. An approved travel authorization signifies that you qualify to travel to the United States as part of the Visa Waiver program, but admission to the United States will be evaluated upon your arrival by a Customs and Border Protection officer. Based on their inspection, there may be a reason to deny you admission to the United States either under the provisions of the Visa Waiver program or the laws of the United States.

    You can apply for ESTA authorization immediately once you know you’re going to be traveling to the United States even if you don’t know your complete travel plans yet. However, the Department of Homeland Security advises that you submit your application at least 72 hours before traveling, in order to make sure your authorization is available on the date of travel.

    Yes. The applicant can request the ESTA travel authorization prior to completing the form with specific travel plan information. You can update your travel details, such as flight number and hotel, at a later date. Travelers are not required to update their travel details if their ESTA is approved.

    The United States Department of Homeland Security’s ESTA system responds to most applications instantly but can require a maximum of 72 hours. The standard recommendation is to apply at least 72 hours before you are due to travel.

    Once a traveler has submitted their ESTA application, they usually get approved and cleared to enter the United States within 72 hours. These are only indicative times. Each case is unique and may take longer to process. Travelers should also remember that an ESTA authorization is not a guarantee of entry into the US. Border officials always make the final decision.