Dublin Airport has been announced as one of the joint winners of the Global Customer Service Award in the European category at the World Airport Service Quality (ASQ) Awards.
This accolade is highly prized among airports as the winners are chosen based on surveys of over 600,000 passengers from 80+ countries worldwide. The award survey judges each airport based on factors such as the check-in process, security, friendliness of staff, cleanliness and the quality of internet/WiFi services provided. The awards therefore give a decent overview of passenger satisfaction and allow airports to see where they can make improvements.
The airport shared its prize with popular European airports Oslo Gardermoen and Zurich, which also fall in the "25-40 million passengers per year" category. Dublin currently flies to around 200 destinations worldwide with 56 different airlines and so caters to a huge range of travellers.
Dublin Airport Managing Director Vincent Harrison was "absolutely thrilled" with the award as they have been actively striving to provide "the best possible experience” to their growing number of customers. Dublin airport's passenger numbers have been accelerating year-on-year with a record number of passengers passing through the airport last year (31.5 million).
With the city rising up as one of the tech capitals of the world and with fantastic connections to the UK and the US, Dublin has definitely earned its place among the frontrunners of Europe. Passengers arriving into Dublin can discover the cultural heritage of the city with trips to Kilmainham Gaol, Trinity University, Temple Bar and The Guinness Storehouse. Dublin's awesome architecture, friendly locals and lively atmosphere draw people in year-round and with the added airport award, tourists are sure to flock to the city.
Dublin Airport features Platinum Services, high-end lounges and a great range of shops and food and beverage outlets at The Loop. Therefore, even if you are just at the airport for a lay-over, you’re sure to be impressed. Plus, the airport is well connected to the city centre, with regular bus and shuttle services allowing passengers hassle-free travel to and from O'Connell St and other major spots across the city. With Ireland offering visa-free entry for many travellers, you can easily pop into the city centre for a couple of hours to really make the most of your trip.
The whole team at Dublin Airport should be extremely proud of their achievements and if they continue to offer the same level of service and professionalism, they are sure to win many more awards in the future.
The prizes for the Global Customer Service Award will officially be given at the Airports Council International's (ACI) Customer Experience Global Summit in September 2019, but until then Dublin Airport can proudly shout about their accolade to passengers and airlines around the world.